Privacy Policy

Our Commitment to Privacy

Twilight Nest respects the privacy and dignity of our residents and their families. This Privacy Policy explains how we collect, use, protect, and share personal information in connection with our residential care services in Pattaya, Thailand.

We are committed to handling all personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand and maintaining the highest standards of confidentiality in our care operations.

Information We Collect

Personal Identification Information

When you inquire about or arrange residential care services, we collect:

• Name, date of birth, and contact details of the prospective resident
• Family member or authorized representative contact information
• Emergency contact details
• National identification or passport numbers as required
• Residential address history

Health and Care Information

To provide appropriate care, we collect:

• Medical history and current health conditions
• Medication requirements and allergies
• Dietary needs and restrictions
• Mobility and assistance requirements
• Physician and healthcare provider information
• Care preferences and routines

Financial Information

For billing and payment purposes:

• Payment method details
• Billing address
• Insurance information if applicable

Website and Communication Data

When you use our website or contact us:

• Information submitted through contact forms
• Email correspondence
• Phone call records
• Cookies and website usage data (see our Cookie Policy for details)

How We Use Your Information

Providing Care Services

We use personal information to:

• Assess suitability for our residential care arrangements
• Develop personalized care plans
• Coordinate with healthcare providers
• Prepare meals according to dietary needs
• Provide daily assistance and support
• Plan and facilitate activities and outings
• Ensure resident safety and wellbeing

Communication with Families

We use contact information to:

• Provide regular updates on resident wellbeing
• Coordinate family visits and participation in events
• Discuss care plans and any changes
• Address questions or concerns
• Share information about facility events or policy updates

Administrative Purposes

Information is used for:

• Processing payments and maintaining billing records
• Maintaining accurate resident records
• Complying with legal and regulatory requirements
• Improving our care services and operations
• Managing facility resources and staffing

Legal Basis for Processing

Under Thai law, we process personal data based on:

• Consent provided when engaging our services
• Necessity for performing our contract to provide care
• Legitimate interests in operating our facility safely and effectively
• Legal obligations under healthcare and safety regulations

Information Sharing and Disclosure

Healthcare Providers

We share relevant health information with physicians, clinics, and hospitals in Pattaya to coordinate medical care and appointments. This sharing occurs only with resident or family consent or when medically necessary.

Service Providers

We may share limited information with trusted third parties who assist in operating our facility:

• Food suppliers for dietary accommodations
• Transportation services for outings and medical appointments
• Maintenance and facility management companies
• Professional advisors (legal, accounting, insurance)

These providers are contractually required to maintain confidentiality and use information only for specified purposes.

Legal Requirements

We may disclose information when:

• Required by Thai law or regulation
• Responding to court orders or legal processes
• Protecting the safety of residents or staff in emergency situations
• Cooperating with regulatory authorities or law enforcement

We Do Not

Twilight Nest does not:

• Sell personal information to third parties
• Use personal data for marketing purposes without consent
• Share information with unrelated third parties for their own purposes

Data Security

We implement appropriate security measures to protect personal information:

Physical Security

• Secure storage of paper records in locked cabinets
• Restricted access to areas containing sensitive information
• Visitor sign-in procedures

Digital Security

• Password protection for electronic systems
• Encryption of sensitive data
• Regular security updates and backups
• Staff training on data protection

Staff Access

Staff members access personal information only when necessary for their role in providing care or services. All staff sign confidentiality agreements and receive training on privacy practices.

Data Retention

We retain personal information for different periods depending on the type of data and legal requirements:

• Active resident records: Duration of residency plus 5 years
• Health and care records: 10 years after last service
• Financial records: 7 years as required by Thai tax law
• Inquiry and contact form submissions: 2 years
• Website analytics data: 12 months

After these periods, information is securely destroyed or anonymized.

Your Privacy Rights

Under Thai data protection law, you have the following rights:

Right to Access

You may request access to the personal information we hold about you or your family member. We will provide this within 30 days of your request.

Right to Correction

If personal information is inaccurate or incomplete, you may request corrections. This is particularly important for health and care information.

Right to Data Portability

You may request a copy of personal data in a commonly used electronic format to transfer to another care provider if changing facilities.

Right to Erasure

You may request deletion of personal information, subject to legal and legitimate operational requirements. Care records may need to be retained for specified periods under healthcare regulations.

Right to Restrict Processing

You may request that we limit how we use personal information in certain circumstances.

Right to Object

You may object to processing based on legitimate interests, though we may need to continue processing for compelling reasons related to care provision.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

If you believe we have not handled your personal data appropriately, you may lodge a complaint with the Personal Data Protection Committee of Thailand.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve user experience and analyze site usage. For detailed information about cookies we use and your choices, please see our Cookie Policy.

Children's Privacy

Our services are designed for elderly adults and we do not knowingly collect information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated to current residents and families directly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: